Last Updated: October 4, 2019
At Hapi, we strive to create a safe place for people to be heard. We design and build products with your trust in mind. Through our mobile app, you can express your emotions and thoughts to a listener in an anonymous and secure manner. As we continue to evolve our service, we collect some information along the way to make it better. Please spend a few minutes to read about the information we collect and how we use it.
We do not sell your data or make money by selling ads.
Hapi is a safe place to talk. Hapi does not disclose your identity or any information about you, except your nickname and your initial message, to listeners. Listeners agree not to ask you to disclose your real name, address, email, or social media handles and to keep what you talk about confidential at all times.
All your data is securely encrypted.
We learn from information you choose to give us. When you create an account, we collect your name or nickname, email, phone number, demographic information, payment or banking information. We may collect information that you submit when you contact Hapi customer support, provide feedback, ratings, notes to other users, or otherwise contact Hapi.
We gather information when you use our service. We enable users to call and message each other without disclosing their telephone numbers or who they are. In order to provide this service, Hapi receives information regarding the voice calls or messages, including date and time of the voice call/message, as well as content of the communications, including audio content. Hapi uses this information to improve our products and services. Your audio content is anonymized and can not be associated to you.
You are in control of your own information. We only share what you ask us to. When you want to initiate a call, we will share your nickname and your initial message to our Listeners. We only share information with business partners in order to provide our service (such as your payment information with Stripe) or when it’s required by law
We collect information you provide directly to us. For example, we collect information when you create an account, participate in any interactive features of our Services, fill out a form, make a purchase, request customer support, create an account, or otherwise communicate with us. The types of personal information we collect directly from you include your name, email, phone number, demographic information and payment information.
When you access or use our Services, we automatically collect information about you, including:
We may obtain information about you from other sources and combine that with information we collect through our Services.
We use the information we collect for business and commercial purposes, including to:
We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.
Hapi is based in the United States and the information we collect is governed by U.S. law. By accessing or using the Services or otherwise providing information to us, you consent to the processing, transfer and storage of information in and to the U.S. and other countries, where you may not have the same rights and protections as you do under local law.
You may update, correct or delete information about you at any time by logging into your online account or emailing us at [email protected] If you wish to delete your account, please email us at [email protected], but note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period of time.
Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.
You may opt out of receiving promotional emails from Hapi by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.
With your consent, we may send promotional and non-promotional push notifications or alerts to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.