How active listeners help you manage your emotions.

The act of sharing our emotions can help us improve our wellbeing.
April 26, 2021
Academically Reviewed by Professor Bernard Rimé. Professor Rimé currently works at the Psychological Sciences Research Institute at the Université Catholique de Louvain in Belgium. He was the elected president of the National Committee of Psychological Sciences of the Royal Academies for Sciences and the Arts of Belgium, (National Honorary Chair), Université Saint Louis, Brussels, and an elected member of the Executive Committee and secretary of the European Association of Experimental Social Psychology.

Whenever we experience heightened emotions from positive or negative experiences, it may seem that our emotions are intrinsic events that need to be self-managed. But on the contrary, modern science shows that our emotions are far more complex than meets the eye, and the act of sharing our emotions can help us improve our wellbeing.

Take feelings of resentment towards a spouse, for example, We may withhold these emotions from our close connections out of fear of heightening the conflict or shame towards our self-image. Confidentially talking about these emotions with an active listener enables you to bring a new perspective to the subject and logically process your thoughts.

Read on to learn more about why Hapi can help!

What is an active listener?


Active listeners come from all walks of life from your local barbershop to graduate programs in Psychology. Active listeners are people who listen to you in an engaging manner that makes you feel heard without fear of judgment. The skill is cultivated from listening with the intention of solely understanding someone’s point of view.

Active listeners have developed the ability to make people feel understood and work through complex emotions by themselves without prescribing solutions. Too often, our conversations lack empathy and just focus on solutions. Active listeners are there to make you feel heard and walk you through emotions without being intrusive.

Why should I talk to someone?


Studies have shown that the art of sharing our emotions with others can help in regulating our emotional wellbeing. Following an emotional event(either positive or negative), we have the ability to intensify, regulate, or dampen events through the simple act of talking about them.

Emotions are complex and the ability to self-analyze and articulate them allows us to reorganize our train of thought to help manage our emotional well-being. By putting words to your emotions, you go through what’s known as cognitive articulation. Cognitive Articulation is the ability to use language to express an experience to classify and organize the contents of our emotions. This allows us to objectize our feelings and makes them more understandable.

Specifically, in negative emotional episodes(breakups, rejections, etc..), research has shown that in order to recover we need to address our socio-affective needs, cognitive needs, and action needs. Talking about our emotions to the trained listeners can speed up our recovery process especially in the Socio-Affective dimension.

What are Socio-Affective needs?


When strong emotional episodes disrupt our normal course of life, it becomes difficult to focus on our day-to-day responsibilities. These feelings leave us feeling isolated, vulnerable and leave us seeking for acceptance. These feelings are labeled as Socio-Affective needs. They are described as the need for basic comfort, social support, social integration, and esteem support.

Active listeners help fulfill our socio-affective needs through the skill of empathy and normalizing our experiences. The feeling of being heard and having active listeners empathize with us can help fulfill the socio-affective needs of emotional regulation.

Why wouldn’t I just talk to my family and friends?


We believe it’s a great idea to talk to family and friends about whatever emotions or challenges are on your mind. However, research shows that nearly 15% of emotions and events never become verbalized due to shame or embarrassment. Having a confidential conversation with an active listener protects your identity and allows you to talk about whatever is top of mind without fear of judgment.

With active listening, you can be assured that you can speak candidly about your emotions and experiences with someone who is there to listen. Too often, people simplify the complexities of our emotions and boil them down to simple solutions. The truth is our experiences are complex and need to be managed internally, talking about them simply speeds up the process.

What is Hapi and why should I use it?


Hapi launched in 2019 as an anonymous venting service to connect people with the best in class active listeners. Our platform harnesses the psychological benefits of talking candidly in a confidential manner. Hapi provides on-demand, 24/7 service by real humans trained in the art of active listening.

Our mission is simple: enable users to express their true emotions and thoughts through verbal communication. Hapi empowers humanity to become more empathetic, understanding, and more connected to themselves and the world around them.

Over 92% of our users report feelings of improvement in their mood after just one phone call with our qualified listeners.

Who are the listeners?


We seek to bring together the best-in-class active listeners to ensure people have the ability to talk candidly about whatever’s on their mind and genuinely be heard. That’s why we take the extra mile to screen each candidate prior to joining our platform.

Listeners on Hapi are vetted and trained individuals with years of experience in active listening. Our listeners share a commitment to improving the well-being of users through verbal communication.

Did you know?


To ensure the utmost standard of quality active listening for talkers, our listeners are evaluated after each and every call. All listeners apply through a rigorous screening process that only accepts the top candidates. At the moment our admission rates yield a 14% acceptance. Only those who provide the best quality of service continue to have access to the platform.

Listeners Past Experience

  • Degrees in psychology, public health, and social work
  • Certified active listening coaches
  • Certified suicide prevention specialists
  • Certified peer support specialists
  • Military peer support specialists
  • Crisis Text Line counselors
  • Helpline listeners
  • Professional listeners
  • Academic counselors
  • Life coaches
  • Customer Service
Note: The experience listed above does not certify talkers will speak to a listener with the relevant experience listed above. All listeners are screened at Hapi’s discretion with the intent of providing the best-in-class active listeners.

Download Hapi. Start journaling or talking to a trained listener today.